Find answers to the most common questions about our online safety courses, certificates, purchasing, and account management.
Download your course certificate as soon as you complete your course.
The practical session takes approximately 5 minutes.
Price for Manual Handling Training: âŦ33. No additional charges for practical part.
You can complete your course online at a time and a place that fits in with your other commitments.
Our courses work on any internet enabled devices.
Once you've familiarized yourself with the proper technique, kindly proceed to create your own video demonstration. This video should showcase your adeptness in lifting and carrying a load securely.
Following the submission of your video, our team will review its content. If the demonstration meets our acceptable standards, your information will be securely stored in our system. Subsequently, you can expect to receive your comprehensive certificate within 1 hour. The certificate will be promptly sent to the email address you've provided.
The Manual Handling Course is delivered by a QQI Level 6 Instructor (Republic of Ireland and the EU) or a City & Guilds Instructor (UK).
All certificates are delivered through email, and can also be downloaded and printed from our website. Download your course certificate as soon as you complete your course.
No, to proceed with the practical part you don't need to pay anything additionally. The course price covers theory and self assessment part.
All purchases made through our website are considered final.
Reasons that entitle a customer to obtain a full refund:
Reasons that do not entitle a customer to obtain a refund:
We process all refunds via the original payment method. Once a refund is processed, the customer will lose access to the services. To request a refund, please send us an email at [email protected]
You can access training on any electronic device as long as you have an internet connection.
Our instructors are certified by QQI (Quality and Qualifications Ireland), City & Guilds in the UK, and recognised by the British Council and relevant authorities in Ireland.
Yes. You can use your username and password to login and review the training material 24/7 even after completing the training.
No, there's no time limit in which you must complete your training. You can split your training up over many different sessions if you wish, or complete it in one go. You're free to learn entirely at your own pace.
Yes! Our courses can be taken from anywhere in the world, as long as you have a device with an internet connection. We're happy to email your certificate to your email address provided straight away after the course is fully completed, and you have free access to our system to download your certificate anytime you wish after that. If you are taking the course from outside Ireland, please check if your chosen course covers the legislation in your country.
Getting started with your training couldn't be easier! Just register in our system. Once you've registered you'll be able to make your payment. After payment you will be able to activate your course activation key or send it to someone else.
Please note: if you send a course activation key you will have to enter the person's email address registered in our system. If you've purchased the course for someone else or you've purchased for multiple users, we'll send you their course activation keys. You can find them in main Menu - Billing - Packages.
If you're purchasing training for your team then you need to add the number of courses you require to your basket. Once you've made the purchase you will be able to find them in main Menu - Billing - Packages.
Yes, our bulk discounts are automatically applied to orders containing any combination of courses:
1â5 courses: âŦ33 each
6â20 courses: âŦ30 each
21â50 courses: âŦ28 each
51â100 courses: âŦ26 each
101â200 courses: âŦ22 each
200+ courses: Custom offer
When purchasing the training please enter the details of the cardholder. When the learner registers for the first time they will be asked to enter their own details.
Please click this link and activate your course.
If you're still experiencing trouble, then please contact our friendly Support Team by emailing us at [email protected]
To reset your password please click this link.
Click the link in the email to access your training or you can create a new password in the "Profile" section. If you do not receive an email within 5 minutes, please click the re-send email link below.
If you are experiencing issues completing your course we recommend clearing your cache, which you can do on your browser. In most cases when you log back into your account you will be able to proceed without issue.
If this doesn't work and you're still experiencing problems then please get in touch with our Support Team by emailing us at [email protected]
For the best experience we recommend completing our training using Google Chrome.
Yes. If you don't pass, don't worry! You can take the assessment as many times as you need with no extra charge.
Providing that your training has been fully paid for, you can download an electronic, PDF copy of your certificate immediately after completing your course.
You can login to your training account and download a PDF replacement at any time for free.
With many years of experience, thousands of companies working with us, and an open ear to our customers' feedback.
No worries. We are here to help. You can email us if you have any questions.
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